Using cSupport in Pidgin for Windows

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Using cSupport in Pidgin for Windows

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OBS: Due to commands starting with slash (/, e.g. /close) being captured by Pidgin, you should use double slash (//, e.g. //close).

Before we start, please make sure you have Pidgin installed on your Windows computer and also have a Jabber ID. You can use the default cSupport jabber ID (you can find it in Settings -> Instant Messaging) or use any jabber ID you wish (such as GTalk). For maximum reliability we recommend using the default cSupport jabber ID.

1. Launch Pidgin

2. Click ‘Add..’ from the Welcome to Pidgin! panel. In the ‘Add Account’ preferences, choose ‘XMPP’ from the Protocol dropdown and fill in the ‘Username’ field with your jabber username, in the ‘Domain’ field, fill in jabber.csupporthq.com and the ‘Password’ field with your operator password. If you encounter any errors, please make sure you have not included any white spaces after username etc.

pidgin live chat add account jabber

3. Confirm the new account you just added, by pressing ‘Add…’

Add live chat operator online Pidgin

4. Go to ‘Buddies’ -> ‘Add Buddy..’ or press Ctrl+B and fill out info@jabber.csupporthq.com in the ‘Buddy’s username’ field.

operator pidgin live customer-service chat

5. Accept the buddy request from info@jabber.csupporthq.com, if the bot tells you to wait for buddy requests from the bots, please go to next step. If not, open a new chat session with ‘info@jabber.csupporthq.com’ and write ‘#join YOURACCESSCODE’ (You find your join code in the registration mail or in the administration panel under Settings -> Instant Messaging).

customer service pidgin online service

6. Accept all the incoming buddy request(s) and you’re set.

OBS: Due to commands starting with slash (/, e.g. /close) being captured by Pidgin, you should use double slash (//, e.g. //close).