By now we have Italian as new language support delivered by the good people at claimcreative.com. If you are interested in localization of the system for your language, please contact us and we will include you in our translation team.
We have been working on 1.1.1 and 1.2 for a while now and are closing in. By 1.2 we will be introducing floating and inline chat, image upload and branding features, timezones, no prepopulation chat (direct chat) as well as some exciting bonuses for our existing customers.
The aim of 1.2 is still to offer reliable, easy-to-use, no feature bugged live chat. A live chat that simply works out of the box.
Also look out for the beta version of iPhone very soon.